SITE CURRENTLY UNDER RE-CONSTRUCTION
PLEASE NOTE THAT WE ARE NOT ACCEPTING ANY NEW ORDERS AT THE MOMENT
Terms and Conditions
Before using our website or placing an order, you must read and accept the following Terms and Conditions.
Australian Designer Bridal and Formal is a registered Australian business, and we abide by Australian Consumer Laws.
Trading Name: Kristie Management Group Pty Ltd as trustee for Kristie Management Group Trust trading as Australian Designer Bridal and Formal. ACN 154 868 890, Company ABN 18 595 542 378, BN 22041795.
Postal Address: PO Box 21, Booval Fair, QLD 4304.
Trading Address/Head Office: Brisbane, Australia.
We obtain your contact details (such as name, email, address or phone number) from your enquiries via the website, email or by phoning us. On occasions we are also provided with your details via forums, social media and from signing up to newsletters or databases. We use your contact details to provide you with a response to your enquiry, to forward your enquiry to your closest Consultant and to process and deliver your orders. By contacting us or signing up to a forum, newsletter or database, you provide us with permission to add your email address to our email newsletter database. We respect your privacy, so if you no longer wish to hear from us, please let us know and we will remove you from this database. We do not sell your contact details to anyone.
On occasions we may need to pass your contact details onto your nearest Consultant or service provider so they can follow-up and assist you with your enquiry. If you are contacted by a Consultant or service provider and do not wish to receive any further correspondence from them, please let them know and they will remove you from their list.
Australian Designer Bridal and Formal have independent Consultants (otherwise known as Authorised Resellers) around Australia. These Consultants operate their own independent businesses, however they are authorised to buy and sell from us at specified rates. The only people authorised to re-sell our products can be found on the Our Consultants page. Please Contact Us if you identify anyone who is re-selling our items and isn’t listed as an Authorised Reseller or independent Consultant for Australian Designer Bridal and Formal products.
Australian Designer Bridal and Formal are Authorised Stockists for the Designer Labels Inspiration By Desire, Essenna Rose Couture and Miss Kristie May (formerly Kristie Millar Australia). Our Consultants therefore have the authority to re-sell these designs also.
All photos shown on the website are either supplier stock photos, photos of custom orders, or photos of the actual product on sale. The product that you receive will be the product as shown, unless you have made custom-changes to the product, or a substitute has been offered. Please keep in mind that there may be slight variations in colour of items due to screen/monitor resolution, and very slight differences in fabric weaves and dyes, especially for custom-made items. There may also be slight differences in regards to lace patterns depending on availability, and beading/embellishments as they are done by hand. It is important that you order all of your required products at the same time to avoid any difference in fabric rolls, dyes and weaves. We recommend that you Book a Personal Consultation to view a fabric colour sample, otherwise we encourage you to order a physical fabric colour swatch from your Consultant.
For custom-style products, it is important that you ensure that the completed Measurement Sheets are checked carefully, and ensure that all instructions, photos and descriptions are clear as items will be made as per these measurements and desciptions (unless the dressmaker is required to vary the pattern for ease of creation). Please ensure that detailed images of the front (close-up and full-length) and back (close-up and full-length) are provided, indicating on the photos whether a zipper or lace-up back is preferred. It is recommended that you have your measurements taken and checked by a professional alterations specialist if ordering a Custom-Size (Made-To-Measure) dress. If clients change size between the time that measurements were taken and the time that the product has been received or the time that the special event is scheduled, then it is the client’s responsibility to arrange alterations, as we do not offer this service. Please note that alterations may still be required if a dress is ordered in a standard size or a custom-size. If the descriptions or photos for the order are not clear and are interpreted differently by the dressmaker/tailor, then it is the client’s responsibility to pay for any costs incurred to alter the product. The dressmaker also reserves the right to modify instructions including fabric or back style depending on the style and pattern and ease of creation.
Please allow a minimum of 14 weeks to have your ‘Inspiration By Desire’ and ‘Essenna Rose Couture’ dresses created, and please allow a minimum of 16 weeks to have your custom-style dresses created. It is recommended that you place all dress orders 6-12 months in advance.
Your Consultant will send you a photo of your completed product before it is sent to you. It is your responsibility to check these photos carefully to confirm that everything is accurate. If changes are requested that are not part of the original order, then it is the client’s responsibility to pay for any costs incurred. No changes can be made once you have confirmed the product and once the dressmaker has dispatched the item. Australian Designer Bridal and Formal do not provide or pay for alterations if you wish to change or alter the product after it has been confirmed and dispatched.
For products such as flowers, invitations, veils and selected accessories these are custom-made for you by our Australian Partner Suppliers, and are specal orders made in your choice of size, colour and materials. Please allow at least 14 weeks for your items to be custom-made for you.
For products such as jewellery and selected accessories, these are sourced via our Australian Partner Suppliers, one of which is an Authorised Elegance By Carbonneau Retailer. All images have been provided by the supplier from the original manufacturers of these products.
If you are looking for a product and cannot find it on the website, please Contact Us so we can attempt to source it for you.
For our Preloved Gowns, we offer a service to brides and clients for them to sell their products via our website. These products are owned by independent sources and are therefore not covered by our terms. Please ensure that you check with the specific sellers regarding their own specific terms including purchasing, payments and returns. We cannot be responsible or liable for any incorrect information provided, or if you are not satisfied with your preloved gown purchase. We would however like to know if you have any issues so we can ensure that we only promote quality sellers. If you would like to list your Preloved Gown on our website, please Contact Us for details.
For all services, including Hair, Makeup and Honeymoon Services, we offer a promotion to Australian businesses where they can sell their services via our website. These services are provided by independent sources and are therefore not covered by our terms. Please ensure that you check with the specific businesses regarding their own specific terms including insurance, business registration, purchasing, payments and returns. We cannot be responsible or liable for any incorrect information provided, or if you are not satisfied with your service. We would however like to know if you have any issues so we can ensure that we only promote quality businesses and services. If you own a business and would like to promote your products/services on our website, please Contact Us for details.
If you are looking for a service and cannot find it on the website, please Contact Us so we can attempt to source it for you.
Products can be purchased directly through Head Office or via an independent Australian Designer Bridal and Formal Consultant. For custom-made products, you will need to Request a FREE Quote to commence the ordering process. Please be aware of imitation products or unauthorised sellers, as you do not receive a Quality Guarantee for items purchased elsewhere.
We offer a Quality Guarantee for all custom-made products purchased through Australian Designer Bridal and Formal, which includes manufacturing faults. We must be notified of the error in writing within 10 days of purchase, including photos of the error. Products will either be re-made if returned as part of the Quality Guarantee, or alterations will be paid for to fix the manufacturing fault. The Quality Guarantee does not include alterations required due to size modifications, or under any change of mind circumstances.
Services initially are promoted on our page however once you have requested details regarding the service, we will forward your enquiry directly to the service provider to give you further information and to confirm your booking. At this stage Australian Designer Bridal and Formal are no longer assisting you, so all correspondence including purchasing will need to be done directly with the service provider.
Via Head Office: Items purchased directly from Head Office can be paid for either by PayPal (Credit Card with a fee), Bank Deposit, Bank Transfer, Cheque, Money Order or Cash. You will receive a Tax Invoice/Receipt directly from Australian Designer Bridal and Formal. For custom orders, a 50% non-refundable deposit is required, with the balance payable after you have confirmed the photos. Payment Plans are also available. Full payment is required before the product is released to you. Please send all Head Office payments to Australian Designer Bridal and Formal; PO Box 21, Booval Fair QLD 4304.
Via an Independent Consultant: Items purchased via an independent Consultant can be paid for depending on the preferred method of the Consultant. The Consultant will provide you with an invoice, showing the available payment methods and details. This invoice will have the Consultant’s own ABN and business details listed on it. When purchasing an item from an independent Consultant, please ensure that you obtain a receipt for the purchase directly from the Consultant. For custom orders, a 50% non-refundable deposit is required, with the balance payable after you have confirmed the photos. Full payment is required before the product is released to you. Most Consultants offer a Payment Plan option. Please discuss this directly with your Consultant.
NOTE: Consultants are operating their own independent businesses and operate as independent Authorised Resellers. If choosing to order through a Consultant, please refer all payments and orders to them. It is your responsibility to confirm that they are listed on the Our Consultants page. If they are not listed here, then they may not be authorised to sell our products and you should act with caution. If you have any issues with a Consultant, you will need to contact them directly to rectify the issue. If the issue cannot be rectified with the Consultant, then you are welcome to Contact Us for a resolution.
If you purchase a service, all payments need to go directly to the service provider.
Prices on the website are subject to change without notice. No price changes will be made to existing paid orders where a non-refundable deposit has been received, unless the client has requested a change to the order. Quotes are only valid for 14 days, and prices may be subject to change after this time if a non-refundable deposit has not been received within the 14 days.
We are an Authorised Stockist for the Designer Labels Inspiration By Desire, Essenna Rose Couture and Miss Kristie May (formerly Kristie Millar Australia) so the prices as advertised are specified by them. We may from time to time offer a discounted price for their products as instructed by them.
If you purchase a service, all prices are set by the service provider.
We may offer various promotions from time-to-time, with discounts and free items. Promotions are only valid within specific time periods, and for specific items only, and can only be confirmed via a non-refundable deposit. For updates regarding promotions, please Become a Fan of our Facebook Page.
Postage and Delivery
The postage and handling charge is dependent upon the product. The charge is currently $15 for unlimited accessory items only, $20 for unlimited dress items only, and $25 for unlimited dress AND accessory items (some exclusions apply). FREE Pickup is offered from Head Office in Brisbane.
In-stock and ready-made items will be posted within 2 working days via Trackable Mail through Australia Post after full payment has been received.
For special orders and for custom-made items, they can arrive anywhere from 1-20 weeks depending on the supplier and the product. Special orders will be checked and posted within 2 working days of arriving at Head Office via Trackable Mail through Australia Post after full payment has been received.
Items purchased through a Consultant will either be personally delivered to you by the Consultant, or posted directly from Head Office via Trackable Mail through Australia Post. Postage charges still apply. Please feel free to discuss delivery and postage options with your Consultant.
We take no responsibility for items once they have been posted via Australia Post.
Once the product has arrived, please check your item and advise us of any issues within 10 working days of receiving the item. After this time, the item will be deemed as accepted by the buyer.
If an order cannot be fulfilled due to an item being out of stock and unable to be re-ordered, you will be offered an alternative, or receive a full refund for that item.
We do not accept returns, exchanges or refunds for change-of-mind purchases. We do not accept returns, exchanges or refunds on SALE or Reduced to Clear items.
For faulty items, please Contact Us within 10 working days of receiving the item, and show us evidence of the fault, including photographs. You may be requested to send the item back to us. If the item is confirmed to be faulty, we will offer an exchange, repair or replacement of the product. If we cannot exchange, repair or replace the item, a refund will be provided for the item, minus the postage fee.
For any other returns, please Contact Us. If you choose to reject the offer of an exchange, repair or replacement, or wish to return an item that is not faulty, a 50% re-stocking fee will be applied.
Please send all returns to Australian Designer Bridal and Formal, PO Box 21, Booval Fair, QLD 4304, or directly to your Consultant.
If you have any issues with a service provider and wish to seek a refund, you will need to contact the service provider directly as they are an independent business and are not part of Australian Designer Bridal and Formal.
Our Quality Guarantee
We have a strict Quality Guarantee. If at any time your custom-made product does not meet the level of quality you expect, please Contact Us within 10 working days, and we will either offer an exchange, repair or refund, depending on the item. This guarantee applies to products sold through Australian Designer Bridal and Formal only, and does not apply to any services provided by other businesses.